PLCs

I've been doing a ton of writing lately for my fourth book -- a title set to tackle the five frustrations of a Professional Learning Community -- and thought you might be interested in a few of the quotes that I've stumbled across while researching. 

The first comes from school change expert Doug Reeves, whose most recent title -- Finding Your Leadership Focus -- is a must read for school leaders. 

Reeves writes:

"In other words, educational leaders and policymakers can make a large number of changes to improve the lives of teaching professionals, but if they fail to address the fundamental issue of focus---giving classroom teachers more time to focus on fewer priorities and giving teachers a voice in what those priorities are---then that failure to focus will undermine every other reform."

(p. 76)

NOTHING could be truer, y'all.  When classroom teachers have the time to focus on a small handful of priorities, remarkable things happen for students and for schools. 

Reeves goes on to recommend that EVERY school and district complete an initiative inventory every year, warehousing projects that aren't making a measurable impact on student learning no matter how essential they seem to be:

"For school leaders enduring the withering assault of initiative proliferation, the challenge of focus may seem insurmountable.  After all, they are near the bottom of the hierarchical pyramid of a traditional of a traditional school system and, along with classroom teachers, they bear the brunt of multiple demands of policy, procedure, and prescription...

By asking the right questions, focusing on the factors with the greatest leverage, guarding a culture of success, and embracing the power of teacher leadership, school leaders can be at the point of a diamond rather than at the bottom of a pyramid." 

(p. 65)

So here's a simple question for you:  What one initiative are YOU going to ditch tomorrow?

If you need some help deciding, you might find this initiative monitoring handout from my first book on Professional Learning Communities helpful.

_______________________________

Related Radical Reads:

Decorating the Christmas Tree with Initiatives

Make Like an Obstetrician and Deliver

The Importance of a Clear Vision

In a recent New Yorker article, noted surgeon and author Atul Gawande makes an interesting observation: Professional athletes – who are already at the top of their game – almost ALWAYS hire a coach to guide their continued growth yet successful professionals in fields like medicine and education somehow believe that “being coached” is beneath them.

This dichotomy stood out starkly to Gawande after squeezing in a tennis lesson with a 20-something tennis pro who helped him to improve his already impressive serve – Gawande was once a highly ranked high school tennis star in Ohio – in just one lesson.

He writes:

“Not long afterward, I watched Rafael Nadal play a tournament match on the Tennis Channel.

The camera flashed to his coach, and the obvious struck me as interesting: even Rafael Nadal has a coach. Nearly every élite tennis player in the world does. Professional athletes use coaches to make sure they are as good as they can be.

But doctors don’t.

I’d paid to have a kid just out of college look at my serve. So why did I find it inconceivable to pay someone to come into my operating room and coach me on my surgical technique?”

(p. 2)

Determined to experiment with his theory that coaching carries potential for professionals working beyond the courts, Gawande contacted Robert Osteen – a general surgeon that Gawande had admired and trained under during his residency – and asked him if he’d be willing to serve as a surgical coach.

Osteen agreed and began observing Gawande’s practices in the operating room over the next several months.

From the first procedure – a routine thyroidectomy that Gawande had performed thousands of times – Osteen’s observations proved to be invaluable.

He picked up on seemingly minor things – the way Gawande held his elbows during the procedure, the negative impact that patient draping curtains were having on aides and assistants, the positioning of surgical lights – that Gawande could work on immediately.

As Gawande explains:

“That one twenty-minute discussion gave me more to consider and work on than I’d had in the past five years.

It had been strange and more than a little awkward having to explain to the surgical team why Osteen was spending the morning with us…

Yet the stranger thing, it occurred to me, was that no senior colleague had come to observe me in the eight years since I’d established my surgical practice.

Like most work, medical practice is largely unseen by anyone who might raise one’s sights. I’d had no outside ears and eyes.”

(p. 7)

The principals of PLCs can learn real lessons from Gawande’s coaching experience.

Here’s three:

Finding coaches for every faculty member – including singletons – is essential for continued improvement.

Perhaps the most important lesson in Gawande’s coaching experiment is that every professional – experienced teachers included – can benefit from the guidance and advice offered by talented peers who observe their practice.

That is a lesson that resonates with the principals of professional learning communities, doesn’t it? After all, we’ve embraced the notion that collective reflection around practice can change educators.

The challenge, however, is ensuring that EVERY teacher – including singletons and teachers working in small schools – has access to a capable reflection partner.

While finding logical intellectual pairings for singletons and teachers in small schools can be difficult, it’s not impossible.

New digital tools and spaces can make giving and receiving feedback around instruction possible for every teacher.  Physical boundaries are no longer an insurmountable barrier for creative schools and teachers who are willing to explore the potential in electronic teaming.

 

Coaches don’t automatically HAVE to have experience in the field where they are coaching in order to be valuable.

One of the most interesting twists in Gawande’s story is that he wasn’t initially sure that Osteen – a general surgeon who spent the bulk of his career removing cancerous tumors – would be able to offer any kind of meaningful support simply because he was a specialist in endocrine surgery.

What he learned, however, is that there are a TON of skills – body positioning, tool management, patient monitoring, pre-surgical planning – that transfer across surgical disciplines.

While Osteen may not be able to offer specific advice about thyroidectomies – the first surgery he observed Gawande conducting – his input on the skills that DO translate across disciplines has helped Gawande to reduce his surgical complication rates.

For those leading small schools or trying to support singleton teachers, this lesson is perhaps the most important, isn’t it?

Just like the skills that cross surgical disciplines, there are PLENTY of skills that cross educational disciplines – and interdisciplinary teams of teachers focused on these skills can result in productive learning for teachers, too.

Why can’t art teachers join together with language arts teachers to study persuasion or giving and receiving feedback?

Students in both fields must master the skills of influence and critique, right?

Why can’t social studies and language arts teachers join together to study nonfiction reading strategies?

Students in both fields must master the skills necessary to tackle challenging texts, right?

Why can’t teachers in ANY domain join together to study 21st Century skills like problem solving, information management, and collaborative dialogue?

EVERY student must master these skills if they are going to succeed in tomorrow’s workforce.

The point is a simple one: The content of our curricula isn’t the only factor that teams of teachers can study together.

Meaningful learning can occur when educators with disparate professional expertise focus on shared skills that cross disciplines.

 

Non-instructional staff can and should be involved in improving the performance of a PLC.

Perhaps the most troublesome part of Gawande’s coaching experience, argues medical specialist Virgina Tyack, is that he never mentions any efforts to learn from the nonsurgical personnel that are a part of every procedure.

“Gawande, like all surgeons,” she writes, “operates with other members of a surgical team, and his piece doesn’t explore the shared experience of his team members, all of whom are vitally aware of the progress of a surgery.

“I once worked in a lowly position in an operating room. I was never consulted about how any aspect of a procedure, however minor, might be improved, until the hospital was faced with a malpractice lawsuit” (Tyack, 2011).

Professional learning communities make the same mistake, don’t they?

Instead of working to incorporate the voices and experiences of non-instructional staffers – secretaries, janitors, teachers’ assistants parents, community leaders - we tend to fall into comfortable patterns where important choices are informed by teachers only.

The fact of the matter is that we inadvertently hobble ourselves when we overlook the experiences and expertise of the people in our professional learning communities that are working beyond the classroom.

 

In the end, Gawande’s argument that coaching matters for professionals regardless of their level of expertise is fundamentally sound.

He writes:

“Élite performers, researchers say, must engage in “deliberate practice”—sustained, mindful efforts to develop the full range of abilities that success requires.

You have to work at what you’re not good at.

In theory, people can do this themselves. But most people do not know where to start or how to proceed.

Expertise, as the formula goes, requires going from unconscious incompetence to conscious incompetence to conscious competence and finally to unconscious competence.

The coach provides the outside eyes and ears, and makes you aware of where you’re falling short.

(p. 5)

Our challenge as leaders of professional learning communities, then, is to make sure that EVERY teacher – regardless of their field or the size of our schools – have coaches to learn from.

Whether we embrace electronic tools to pair teachers of similar content areas together or choose to encourage teachers of interdisciplinary teams to focus on the kinds of broader skills that transcend content, we have to make sure that peer coaching plays a role in the professional growth of our entire faculties.

We also need to ensure that we work to maximize the contributions and to take advantage of the expertise of our non-instructional personnel. Overlooking their contributions is nothing less than shortsighted.

_____________________________________

Related Radical Reads:

Twitter for Singletons in a PLC

Electronic Teaming for Singletons in a PLC

Organizing Learning Teams in a PLC

For Antarctic explorer Roald Amundsen, 1911 was a year to remember. Having set out with a team of five, Amundsen accomplished the impossible, becoming the first person to successfully travel to the South Pole.

What made Amundsen’s accomplishment even more remarkable was that he was literally racing another team – led by accomplished polar explorer Robert Falcon Scott – across the frozen continent.

Despite being similar in almost every way, Scott’s journey ended in complete disaster.

Not only did Scott and his men fail to arrive at the Pole first – Amundsen had planted the flag of his Norwegian king long before Scott arrived – they died a bitter, frozen death just ten miles away from their supply depot months after Amundsen’s team had returned safely to their homes half a world away.

Although Scott’s journals portray a man convinced that Mother Nature was out to get him, success for Amundsen and failure for Scott, argues Jim Collins and Morten Hansen in Great by Choice (2011), had nothing to do with luck or chance.

Both leaders were experienced and well-financed polar explorers who literally left their respective base camps within days of each other in October of 1911.

Both faced difficult – and at times horrific – weather conditions. Both overcame seemingly impossible physical obstacles and both had their initial plans blindsided by unexpected circumstances.

Instead, success in the quest to conquer the South Pole had everything to do with Amundsen’s planning and preparation – for both his historic journey AND for his career as an explorer.

Knowing that exploration of polar regions would require almost unheard of levels of determination and perseverance, he biked from Norway to Spain – a distance of almost 2,000 miles – to harden himself.

Knowing that understanding the inhospitable conditions of Artic regions depended on more than professional hunches, he apprenticed with Eskimos and learned lessons about living in a land of ice that had been perfected and passed down from generation to generation.

Knowing that survival could sometimes require finding unusual food sources in remote locations, he practiced eating raw dolphin.

On the actual 1911 expedition, Amundsen brought along three tons of supplies for five men. He placed black flags at precise intervals for miles along both sides of every supply depot to ensure than they could be easily found – even by teams that had wandered badly off course.

Heck, y’all : He brought FOUR thermometers on the trip.

Perhaps the best example, however, of Amundsen’s commitment to planning was his refusal – despite near perfect weather conditions – to make one final 45-mile sprint to the South Pole on December 12, 1911.

To do so would almost certainly give him a better chance of beating Scott to the final destination that both were pursuing.

But to do so would also break a pattern that he had set for his team when they had set out three months earlier: Moving no more than 15-20 miles in any given day.

For Amundsen, 15-20 miles was an unwavering target.

Moving more than 15-20 miles in a day – no matter how suitable the weather – would leave his men and his animals overextended and unable to overcome unexpected events in subsequent days.

Similarly, moving less than 15-20 miles in a day would expose his expedition to the inhospitable climate for too long.

To put it simply, Amundsen refused to let conditions dictate his actions.

Conditions, on the other hand, were Scott’s puppet-master.

When the weather was perfect, he would drive his men forward in a blind sprint. When the weather was awful – or when his men needed time to recover from their self-imposed exhaustion – he’d spend days cowering in his tent.

The result these two distinct approaches to polar progress is entirely predictable: Amundsen and his slow-but-steady pioneers arrived at the South Pole a full 34 DAYS ahead of Scott’s weary and exhausted – and soon to perish – team.

Amundsen, according to Collins and Hansen, succeeded because of an absolute commitment to discipline, a term they define in this way:

“Discipline, in essence, is consistency of action – consistency with values, consistency with long-term goals, consistency with performance standards, consistency of method, consistency over time.

Discipline is not the same as regimentation. Discipline is not the same as measurement. Discipline is not the same as hierarchical obedience or adherence to bureaucratic rules.

True discipline requires the independence of mind to reject pressures to conform in ways incompatible with values, performance standards, and long-term aspirations.”

(Kindle Location 357-363)

There are real lessons in Amundsen’s success for the leaders of complex organizations like professional learning communities.

Here are three highlighted by Collins and Hansen in Great by Choice:

Consistency of action depends on setting realistic goals.

Organizational discipline, argue Collins and Hansen, is dependent on building organizational confidence in employees – and organizational confidence is a result of consistently meeting growth targets.

Over the course of their months in Antarctica, Amundsen’s men grew to believe in their own abilities to succeed regardless of what each new day might bring because “success” was defined as 15-20 miles of progress – a goal that they met time and again regardless of what Mother Nature decided to throw at them.

Scott’s men, on the other hand, quickly came to believe that there was little that THEY could do to control their own circumstances. Good days and bad days were the result of the weather instead of their own efforts.

The responsibility of leaders, then, is to understand circumstances well enough to set growth targets that are simultaneously challenging and attainable.

Stretch your organization too far and you are left with a discouraged and exhausted workforce. Fail to stretch your organization enough and you’ll never make progress.

 

Consistency of action depends on making forward progress every single day.

Understanding the strengths and weaknesses of his men and believing in the goals that he had set for his expedition, Amundsen often walked straight through conditions that Scott considered impossible.

In fact, Amundsen’s expedition woke up to gale force winds 15 different times on their journey to the pole. They traveled on 8 of those days.

Scott’s team, on the other hand, faced gale force winds six times during their trek and never even thought about moving forward.

Look closely at each man’s journal during one December blizzard and Amundsen’s propensity to act becomes clear.

“I doubt if any party could travel in such weather,” wrote Scott (Scott as cited in Collins & Hansen, 2011, Kindle Location 1030).

“It has been an unpleasant day,” wrote Amundsen, “storm, drift and frostbite, but we have advanced 13 miles closer to our goal” (Amundsen as cited in Collins & Hansen, 2011, Kindle Location 1035).

Once they’ve set realistic organizational goals, the most successful leaders are unwavering in their commitment to making measurable forward progress every single day.

 

Consistency of action depends on a willingness to push back against outside forces.

Despite being an incredibly successful explorer, Amundsen was at his core a conservative guy who refused to embrace popular changes without sufficient evidence.

Scott, on the other hand, was blinded by “progress,” resulting in his decision to embrace a promising new technology – the motor sledge.

An early version of the snowmobile, the motor sledge SHOULD have given Scott’s team a huge advantage over Amundsen’s expedition, which was relying on more traditional dog sleds for transportation.

Unfortunately for Scott, the motor sledges – which hadn’t been previously tested in the South Pole – failed within the first few days of the expedition, leaving his men to “man haul” gear hundreds of miles through miserable conditions.

While Amundsen’s initial decision to ignore the motor sledge may have left him outside of the mainstream view of the direction that polar exploration was heading, he refused to conform to common expectations until he was convinced that those expectations were right for his team.

That’s an important lesson for organizational leaders: In a world of almost constant change, it’s difficult NOT to conform, isn’t it?

While it may be difficult to push back against outside expectations, however, resistance to the unsubstantiated whims that can leave an organization distracted is a defining trait of the most successful leaders.

Sure, Scott’s decision to head to the South Pole with motor sledges was sexy. But survival in harsh circumstances depends on something more than sexy.

It depends on consistency.

Is any of this making sense?

More importantly, how does your school measure up against Amundsen in terms of organizational discipline?

Are you setting realistic goals? Are you insisting on making measurable forward progress every single day? Are you resisting the inevitable distractions that bring down organizations every single day?

If not, are you prepared to be buried by circumstances?

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Related Radical Reads:

Evolutionary Lessons for PLC Principals

What CAN Educational Policymakers Learn from Amazonian Explorers?

Learning from Tenzing and the Sherpas of Everest

 

 

An interesting Tweet -- sent by a close friend of mine -- landed in my stream the other day.  Here's what it said:

Any reading suggestions for ways to address dysfunctional PLCs?

Good question, isn't it?  And one that I'm sure a TON of #atplc folks ask on a daily basis. 

Here's a few titles that you might find useful if your learning team spends more time wrestling with conflict than focusing on student learning:

The Five Dysfunctions of a Team

By far the best book that I've ever read about dysfunctional teams is an oldie-but-a-goodie from the business world titled The Five Dysfunctions of a Team by Patrick Lencioni. 

Written in the format of a fictional story about the CEO of an imaginary company trying to straighten out her struggling executive committee, Lencioni lays out the most common factors that characterize dysfunctional teams including three that I think plague PLCs: an abscence of trust, a fear of conflict, and a lack of commitment to shared goals.

I read The Five Dysfunctions at a point early in my work with PLCs when my own learning team was dysfunctional on a good day.  It was invaluable simply because it helped me to quickly target the specific reasons that we were struggling. 

Equally important, The Five Dysfunctions helped me to step back from the professional ledge.  It served as a reminder that human interactions ARE challenging to manage and that struggles are not a sign of failure or incompetence. 

That mattered to me -- and to my frustrated, exhausted colleagues.

While I didn't include The Five Dysfunctions in Building a Professional Community at Work -- my Solution Tree title designed to help teams through their first steps together -- I probably should have.

#itsthatgood

 

Crucial Conversations: Tools for Talking When the Stakes are High

I think that one of the greatest challenges of dealing with dysfunction on a PLC is our complete lack of comfort with difficult conversations. 

Remember: in a traditional schoolhouse, dysfunction is easy to avoid simply because you can literally ignore one another for YEARS.  That same professional security blanket is ripped from your shoulders the minute you join a collaborative community.

The truth is that conflict happens on learning teams -- and learning the language to work through that conflict in a productive and healthy way is essential for anyone who wants to move a dysfunctional team forward.

Crucial Conversations -- a book that I read after one particularly nasty blow-up with a colleague on my learning team -- can introduce you to that language.  It will force you to rethink your preconceptions about your peers and teach you how to find middle ground even in the most difficult and delicate situations.

One of my favorite tools from Building a Professional Learning Community at Work -- this Managing Team Based Conflict handout -- was influenced by a strategy that I learned from Crucial Conversations. 

#goodstuff

 

Camel Makers: Building Effective Teacher Teams Together

Another book that helped me to see my way through rocky times on one of my professional learning teams was Camel Makers -- a super old National Middle School Association title that I'm not even sure is still in publication. 

While it's format is a bit hokey -- it's literally a fictional account of the initial efforts of an imaginary team trying to invent the first camel -- it is a short, approachable title that I think does a nice job highlighting the common interpersonal challenges that learning teams face.

I wouldn't recommend this book above The Five Dysfunctions or Crucial Conversations, but it might be a good choice for you if you're looking for something written specifically for educators or something that is short and sweet.

#readingsomethingisbetterthanreadingnothing

 

Anyone have additional recommendations for my colleague?  What titles do you think would offer support and guidance to dysfunctional learning teams? 

_____________________________

Related Radical Reads:

Questioning Practice in a PLC

What CAN the Principal of a PLC Learn from Love Labs?

How Much DOES the Composition of a Learning Team Matter?

Let’s start with a simple truth: Whether it’s the athlete who singlehandedly throws a team on their back to make a run to an unlikely championship, the actor that wins Oscar after Oscar, or the digital genius churning out inventions that change our lives, everyone loves superstars.

The notion that individuals – blessed with nothing more than determination and a set of remarkable abilities – can regularly rise above seemingly impossible situations on their own rings true, doesn’t it?

But is it REALLY true?

That was the core question that Harvard Business School professors Boris Groysberg, Ashish Nanda, and Nitin Nohria (2004) set out to answer when they started studying 1,052 high-flying stock analysts – individuals ranked at the top of their profession by Institutional Investor magazine between 1988 and 1996.

Specifically, what Groysberg, Nanda and Nohria wanted to know was did top performers REMAIN top performers when they moved from firm to firm?

Could stars succeed regardless of new sets of circumstances?

What they found might surprise you: In EVERY situation where star analysts moved from a larger company to a smaller company OR between companies of similar sizes, they experienced a measurable drop in performance that lasted anywhere from 2 to 5 YEARS.

Interesting, isn’t it?

If our core belief in the infallibility of the personal traits that define successful individuals were true, shouldn’t star stock analysts succeed regardless of the company where they’ve chosen to hang their professional hat?

The truth, however, is that company-specific factors – resources and capabilities, systems and processes, internal networks, leadership and training – have a direct impact on the success of its employees.

As Groysberg, Nanda and Nohria explain:

“Most of us have an instinctive faith in talent and genius, but it isn’t just that people make organizations perform better. The organization also makes people perform better.

In fact, few stars would change employers if they understood the degree to which their performance is tied to the company they work for.”

(p. 5)

A similar study of successful mutual fund managers cited by Groysberg, Nanda and Nohria takes this surprising conclusion one step further, determining that 30 percent of a mutual fund’s performance was the result of decisions made by the individual manager while 70 percent was attributable to the structures and processes put in place by the manager’s company.

What does this mean for the principals of professional learning communities?

Perhaps most importantly, teachers and learning teams – no matter how accomplished they are individually – cannot succeed if they are working within a poorly structured organization.

Groysberg, Nanda and Nohria explain it this way:

“Obviously, a star doesn’t suddenly become less intelligent or lose a decade of work experience overnight when she switches firms.

Although most companies overlook this fact, an executive’s performance depends on both her personal competencies and the capabilities, such as systems and processes, of the organization she works for.”

(p.3)

The systems and processes that support your learning community – sets of clear vision statements, school-wide systems for remediation and enrichment, master schedules that create built in time for collaborative work – are essential to ensuring that teachers and teams maximize their individual potential.

So what are you doing to make sure that these structures are in place in your buildings?

Do you spend AT LEAST as much time evaluating systems and processes as you do people?

If not, why not?

 

Citation:

Groysberg, B., Nanda, A. & Nohria, N. (2004, May). The risky business of hiring stars. Harvard Business Review, 2-8.

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Related Radical Reads:

The Importance of a Clear Vision

Are YOU Making PLC Expectations Clear?

PLC Tip: Finding Time for Collaboration

PLC Logistics: Teaming Structure

 

 

 

 

One of the key points that my Building a Professional Learning Community at Work co-author Parry Graham and I often make is that the learning teams in any given building develop at different rates.

As a result, they need different support and are ready to tackle different tasks at different times. 

Just like we are pushing for differentiation and a customized approach to the individual learners in our classrooms, school leaders must take the same approach when working with professional learning teams.


Download Slide_TeamsDevelopDifferentRates

 

What does that mean for leaders of a PLC?  Perhaps most importanty, it means you need to be regularly monitoring just where your learning teams are.

What kinds of tasks are they ready to tackle?  What kinds of tasks rest too far outside of their current developmental abilities to introduce? 

These two handouts can help you to gather the kind of information necessary to make nuanced choices about the support that you provide to the individual learning teams in your buildings:

Stages of Team Development:  This document details the six main stages of team development that Parry and I see in learning communities.  More importantly, it provides a list of suggestions for supporting teams in each stage of development. 

Professional Development for Learning Teams: This checklist covers the kinds of team-based collaboration and instructional reflection skills that define highly functioning learning teams.  Consider giving it to each team in your school to gather first-hand information about what each team is struggling with. 

I hope these handouts help.  More importantly, I hope that you'll stop by and leave me some feedback about the handouts if you actually use them in your work. 

Parry and I are constantly polishing our own thinking about PLCs, and feedback from others helps us to do just that.

___________________________________

Original Image Credit: Night Run by Phil Roeder

http://www.flickr.com/photos/tabor-roeder/5663010874/sizes/l/in/photostream/

Licensed Creative Commons Attribution on October 10, 2011

 

Ross Smith—the director of Window’s Core Security at Microsoft spotlighted in The Innovator’s DNA (2011)—knows a thing or two about structuring collaborative groups.

Responsible for managing almost 70 teams focused on Window’s security issues, Smith noticed that one group—the Defect Prevention team—had been the most innovative for five straight years.

Specifically, this six-person team had developed a series of productivity games designed entertain users while simultaneously gathering feedback on the functionality of Windows products.

As Smith explains, this novel approach to gathering feedback from end users was incredibly successful:

“We saved millions of dollars and improved quality to a level that we’ve never seen before”

(Ross Smith as cited in Dyer, Gregersen & Christensen, 2011, p. 181).

What WAS it that made the Defect Prevention team uniquely innovative in an organization known for innovation?


First, its members possessed the kinds of discovery driven skills that define innovators: associating, questioning, observing, idea networking and experimenting (Dyer, Gregersen & Christensen, 2011).

These skills enabled the team to think creatively about the challenge of getting users to provide feedback on Microsoft products. They were willing to challenge the status quo and find connections between seemingly dissimilar ideas: gaming and gathering feedback.

They were also able to draw on their own networks—of ideas and individuals—to polish their thinking and they were willing to tinker with their ideas over time.

Equally important, however, each member of the team was particularly gifted in a different discovery skill. While some were expert networkers, others made associations or asked questions with ease.

This diversity, notes Innovator’s DNA authors Jeff Dyer, Hal Gregersen and Clayton Christensen, defines the most successful collaborative teams:

When complimentary discovery skills exist, the rich skill diversity increases the team’s overall ability to innovate.

Thus, the team’s capacity to generate new ideas consistently outstrips the ability of either any individual team member or another team when team members excel at the same discovery skill (e.g., networking is the primary source of new ideas for all team members).

Moreover, when different team members shine at different discovery skills, they can learn more from each other, creating further innovation synergies.

(Dyer, Gregersen & Christensen, 2011, p. 182).

But discovery driven skills aren’t the only skills necessary for driving innovation on collaborative teams.

Delivery skills—analyzing, planning, detail-oriented implementing, self-discipline—are equally important (Dyer, Gregersen & Christensen, 2011).

As Dyer, Gregersen & Christensen explain:

Successful innovation as a team requires the ability to generate novel ideas and the ability to execute those ideas on the team.

Both skills sets are necessary.

Smart leaders know this and consciously think about team composition, making sure the team is balanced enough in terms of discovery and delivery skills.”

(p. 184).

Pierre Omidyar—eBay’s discovery-minded founder—recognized the essential role that delivery skills play in successful innovation and intentionally added Jeff Skoll—a detail-oriented Stanford MBA—to to his leadership team (Dyer, Gregersen & Christensen, 2011).

Omidyar explains his relationship with Skoll like this:

“I’d say I did more of the creative work developing the product and solving problems around the product, while Jeff was involved in the more analytical and practical side of things.

He was the one who would listen to an idea of mine and then say, ‘OK, let’s figure out how to get this done.”

(Omidyar as cited in Dyer, Gregersen & Christensen, 2011, p. 183)

And Omidyar’s not alone. The most successful period of professional growth at Dell Computers came when Michael Dell—the creative founder of Dell—worked closely with delivery-oriented president Kevin Rollins.

As Rollins explains:

“Michael simply owns more of the entrepreneurial juice stuff. He has an idea a day, an hour.

In big companies, you can’t do an idea a day. I’m the governor of the innovation engine.”

(Rollins as cited in Dyer, Gregersen & Christensen, 2011, p. 183)

So what lessons can the principals of PLCs learn from the successful collaborative teams at Microsoft, eBay and Dell Computers?

Here’s two:

If you care about instructional innovation, team composition is an essential ingredient to consider.

I’ve grown increasingly disenchanted with the content-first-and-nothing-else-matters approach to creating collaborative teams that has become so common in many professional learning communities.

The fact of the matter is that just because teachers share a content area and/or grade level doesn’t mean that they’re automatically going to be a successful collaborative group.

Think about Microsoft’s Defect Prevention team: They weren’t successful simply because they were all Defect Prevention specialists.

They were successful because they were Defect Prevention specialists who brought a broad range of complementary discovery and delivery skills to their team.

The lesson is a simple one: To be successful, a team has to have the right mix of discovery and delivery oriented members.

Sharing a specialty alone just isn’t enough to hold a group committed to innovation together.

 

Delivery skills are as important to successful teams as discovery skills.

Think about the teachers in your building who regularly wow you. They’re discovery-oriented, aren’t they?

Constantly dreaming about new ways to transform learning environments for today’s students, their practices seem revolutionary.

Sustainable change in organizations, however, isn’t about revolution—it’s about evolution.

The best ideas aren’t the ones that are the most radical; the best ideas are the ones that can actually be implemented systematically across a schoolhouse.

Like Michael Dell, every learning team needs a “governor of the innovation engine,” and those governors are often the delivery-oriented people in your buildings.

While delivery skills aren’t sexy, they make the difference between a dream and a tangible change in a learning team’s practices.

Sure, a learning team needs dreamers. Schools have earned a well-deserved reputation for being resistant to new ideas, y’all.

But school leaders must recognize that a group of teachers with great imaginations but no follow through is just as weak as a nose-to-the-grindstone group who never dreams.

 

Long story short, team assignments in a professional learning community require a level of nuance that often seems to be missing from our current practices.

If we want to give every team a chance to succeed at the kinds of innovative behaviors that define the most accomplished collaborative groups in the private sector, we need to think carefully about more than just the content and grade level that teachers are working in.

Instead, we need to think about the kinds of discovery and delivery skills that teachers bring to the professional table as well.

Sure, this kind of nuanced decision-making isn’t going to be easy.

It requires a willingness to screen the skills and abilities of applicants and in-house faculty members. It requires a willingness to tinker with team assignments, looking for the perfect blend of natural dispositions. It requires a willingness to question the current structure of the learning teams in our buildings.

All of this takes a heck of a lot more time than just finding people with the same certifications and then assigning them to collaborative groups based on the content area and grade level that they teach.

But the return on your investment of time is well worth it. As Dan Bean—a core member of Microsoft’s successful Defective Product team—explains:

“All I know is that the discussions we have in this team are the most creative and stimulating I have run into at Microsoft.

And that makes it really fun to work in the team.”

(Bean as cited in Dyer, Gregersen & Christensen, 2011, p. 182)

Aren’t those the kinds of comments that you want the teachers of YOUR professional learning teams to make about their collaborative work with one another other?

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Related Radical Reads:

What CAN the Principals of PLCs Learn from Love Labs?

Evolutionary Lessons for PLC Principals

Sustainable Change in Schools

What Can PLC Principals Learn from Hand-washing?

University of Washington psychologist John Gottman—introduced in Malcom Gladwell’s Blink (2005)—has a seemingly amazing ability: Given 15 minutes with any married couple, he can tell you with near certainty—90% accuracy, in fact—whether or not they will stay married or end up divorced.

How does Gottman do it?

By carefully monitoring—second-by-second in laboratory experiments—the emotions attached to the interactions that occur between spouses.

Over time, Gottman and his associates have developed a sophisticated emotional coding system, using nuanced observations and digital sensors to identify the seemingly fleeting moments of deception, defensiveness, contempt, neutrality, sadness, and support that occur during conversations.

Gottman convincingly argues that these fleeting moments of emotion—even when observed for a short period of time—are evidence of the larger pattern of interactions that “arises naturally and automatically” and that inevitably defines any human relationship.

While Gottman’s strategies for predicting the long-term stability of relationships may seem overly complex—he is, after all, strapping couples into sets of electrodes and using computers to spot patterns in huge sets of data collected by colleagues and interns—they are actually more approachable than you think.

Essentially, Gottman argues, all he is doing is tracking the emotional ups and downs in a couple’s interactions.

What’s more, when predicting the long-term stability of a relationship, all emotions are NOT created equal.

In fact, Gottman has discovered that he can accurately predict the strength of a relationship without any gadgets and gizmos simply by looking for just four emotions in a conversation between two people: Defensiveness, stonewalling, criticism and contempt.

And of these four emotions, the presence of contempt between two people is the single best predictor of the inevitable demise of a relationship.

He explains the power of contempt like this:

“You would think that criticism would be the worst because criticism is a global condemnation of a person’s character. Yet contempt is qualitatively different from criticism…

Contempt is any statement made from a higher level. A lot of the time it’s an insult…it’s trying to put that person on a lower plane than you. It’s hierarchical.

Contempt is closely related to disgust, and what disgust and contempt are about is completely rejecting and excluding someone from the community.”

(Kindle Location 408-417)

What does all this mean for the principals of PLCs?

Perhaps most importantly, the quality of the relationships between members of professional learning teams matter more than you may think.

I’ve spoken to dozens of principals and school leaders about their strategies for organizing teachers into learning teams over the past few years and most tend to place content first when making team assignments.

And in MOST cases, this makes perfect sense.

Content-specific teams are the most effective because they allow teachers to study student learning efficiently. Collective inquiry is just plain easier when you are studying practice with people who teach the same subject as you do.

But some of those same principals seem to profess a blind commitment to content-specific teams under ANY circumstance.

What if you’ve got two teachers who just CAN’T work together productively?” I’ll often ask.

They’ll just have to figure it out,” is the most common reply. “I’m not asking them to like each other. I’m asking them to work professionally with one another.

If Gottman’s lessons about marriages are translated to other human relationships, though, it might literally be impossible for two teachers to “just figure it out.”

As he explains:

“Some [interactions] go up, some go down, but once they start going down, toward negative emotion, ninety-four percent will continue going down.

They start on a bad course and they can’t correct it. I don’t think of this as just a slice in time. It’s an indication of how they view their whole relationship.”

(Kindle Location 373-378)

Long story short: Principals of high-functioning PLCs are rarely COMPLETELY committed to organizational concepts.

Instead, they’re completely committed to individuals and relationships.

While they know that the most efficient and effective learning teams are those that include teachers working in the same subject areas and grade levels, they also recognize that NO learning team is efficient and effective if the relationships between individuals are characterized by defensiveness, criticism, stonewalling or contempt.

The question, then, is what are you doing to monitor the quality of the relationships in your building?

Are you giving regular team surveys designed to elicit evidence of unhealthy perceptions of peers? Are you sitting in on meetings and looking for obvious signs of troublesome behaviors?

Are you engaging in ongoing conversations with every teacher about the emotional—instead of the academic—work of their learning teams?

Are you asking teachers to reflect on the kinds of peers that they hold in high regard and then using those reflections when organizing your collaborative groups?

Should you?

__________________________________

Related Radical Reads:

Make Like an Obstetrician and Deliver

Evolutionary Lessons for Principals of PLCs

The Power of PLCs

 

Crista Anderson---a K-12 Instructional Literacy Coach with Missoula County Public Schools---recently whipped up one of the best visual organizers of the work done by collaborative teams that I've ever seen.

Check it out here.

After I shared Crista's graphic on Twitter, we both received a bit of friendly push-back in a series of tweets from Jason Lobdell, a high school teacher in Arizona who wrote:

"Must collaboration between engaged educators become this complicated to be legit? My issue with PLCs. 

My PLC experience has been that we now spend as much/more time documenting collaboration as collaborating.

Reflective educators collaborate deliberately as a matter of course; systematization of that brings its own problems."

Sadly, I've worked in enough PLCs to know that Jason's point is legitimate times ten

There really ARE a ton of schools attempting to overly structure the work of collaborative teams, introducing a level of mechanical-ness to PLCs that is entirely uninspiring and a level of systematization that can be entirely stifling to real innovation.

Cale Birk recently wrote about his own efforts to find the right loose-tight balance with his own PLCs. 

But I've also worked with enough PLCs to know that there are a bunch of teachers who simply aren't "collaborating deliberately as a matter of course."

Sure, they're meeting weekly. 

But meeting weekly and collaborating deliberately are two entirely different things. 

Heck, if I'm being perfectly honest, it took me YEARS to recognize the full range of collaborative tasks that highly functioning PLCs really ought to be engaged in. 

The knowledge of process that is so well detailed in Crista's visual was hard-won and only discovered as I read more and wrote more and stumbled across opportunities to interact with folks like Rick and Becky DuFour.

I think that's why Crista's visual resonates with me as much as it does. 

It clearly articulates the kinds of action steps and tangible behaviors that PLCs are supposed to be embracing---and by clearly articulating these action steps and tangible behaviors, it helps to ensure that everyone is investing time and energy in the RIGHT places.

In a recent Harvard Business Review article, Bradley Staats and David Upton examined the role that such clarity plays in the super efficient and highly celebrated Toyota Production System and then worked to draw conclusions for workers in knowledge based professions like education. 

They write:

“The key is to challenge the assumption that all knowledge is inherently tacit...A major benefit of specifying repeatable processes is that knowledge workers are then freed up to focus on the parts of the job where they can create the most value.”  (p. 7)

Basically, what I'm arguing is that when schools challenge the assumption that all knowledge about collaborative practices and processes is inherently tacit and take steps to clearly define the behaviors and practices of highly functioning teams, we eliminate inefficiencies too. 

Clarity leads to deliberate and productive work for EVERY team---not just the high flying groups in our buildings.

Now don't get me wrong:  Principals that are attempting to structure the work of learning teams CAN and DO go too far, making the process of collective inquiry a rigid experience that encourages obedience instead of innovation.

But it is just as common to see principals who don't go far enough in defining what it is that they expect their teachers to be doing with one another. In those situations, tangible organizers like Crista's can be nothing short of invaluable. 

Does this make any sense to all y'all? 

More importantly, what steps are you taking to clarify the essential behaviors that are a part of collaborative work in YOUR learning community?

 

An interesting email landed in my inbox this week from a private school teacher—we’ll call him Jim—who attended one of my sessions at this summer’s Solution Tree PLC Institutes.

Jim wrote:

One of the main messages I picked up on [at the Institute] was that you need to have the school schedule designed in such a way so that teachers have time to collaborate with one another in order to do this right.

Collaboration couldn't be something extra you did before or after school. My principal seemed to be on board with that while at the conference.

Well...things have changed…In our meeting yesterday, our principal mentioned that we probably wouldn't be able to alter the schedule for next year. She mentioned that we would have to "find the time elsewhere."

Any advice?

Anyone who has worked to see their school transition from a traditional structure to a professional learning community is nodding their heads right now, right?

The simple truth is that there is always going to be tension around collaboration in new professional learning communities simply because teachers still have a TON of individual work to do.

Add new team meetings on top of traditional-yet-essential tasks like planning, grading, answering emails and doing hallway duty and we buckle, y’all.

Luckily, there are a few practical steps that both Jim AND his principal can take to make the time challenge more manageable.

Here’s three.


Remember that teachers should be working on one—but no more than two—collaborative teams at any given time.

Easily the biggest mistake that principals new to learning communities make is requiring that teachers meet with EVERYONE.

Rightly convinced that collaboration can change practices and improve student achievement, they push for new meetings with new groups on new days and at new times.

In our middle school—which was led by a remarkably brilliant guy that I believed in completely—that well-intentioned reasoning resulted in teachers meeting with a grade level team, a content team and a vertical team every single week.

I went to every meeting because I was required to, but I sat silently in most of them waiting—often impatiently—to get back to the tasks that mattered the most for my own day-to-day survival.

We went from being a professional learning community to being a professional minute counting community in no time.

What does this mean for principals?

Unless your school board is flush with cash and you have the cabbage to provide your teachers with 3-5 MORE hours of planning per week than they currently have, keep your expectations for new collaborative meetings to a minimum.

Remember that sustainable change starts with thinking at the edges of the boxes. It’s about evolution, not revolution.

Tossing teachers new to PLCs onto three or four teams without providing any new time to collaborate is a disaster waiting to happen.

 

Remember that high-functioning PLCs spend EVERY spare minute focused on collective inquiry around student learning.

EVERY spare minute, y’all.

I’ve become convinced over the past seven years of my work with professional learning communities that schools have PLENTY of on-the-clock time for collaboration.

We just waste too much of it on things that are unconnected to student learning.

What does that mean for Jim’s principal?

Faculty meetings need to change. It’s just NOT OKAY to spend 60 minutes a month on the kinds of email-able announcements that we typically fill our time together with.

What’s more, professional development days need to change. If collective inquiry around practice is important, then PD days need to center around the work of collaborative teams studying practice.

What does that mean for Jim?

Our notions of “team meetings” need to change. Agenda items need to be scrutinized carefully and anything that’s not connected to collective inquiry around student learning needs to be ditched.

The meeting agenda that I share with teams has spaces for 3 items and 3 items only. That’s intentional. If a team has more than 3 items on their agenda, none of the items is going to get any kind of meaningful time and attention.

More importantly, by forcing teams to choose THREE items to talk about, you are forcing prioritization—which naturally leads to more efficient collaboration.

Once schools and teams start to focus—truly focus—on the RIGHT kinds of conversations and behaviors, they often find that they have more than enough time to collaborate.

 

Remember to start small.

Strangely enough, the WORST thing that ever happened in my own work on professional learning teams was being assigned to work with some of the BEST teachers I’ve ever known.

Crazy, huh? I mean you’d think a guy would be excited to collaborate with excellence, wouldn’t you?

Here’s the hitch: My team tried to do too much straight out of the gate.

We were talking about instructional practices and trying to pace our daily lessons.

We were designing common assessments and trying to look at student learning data. We were dividing kids up across our grade level for instruction from several different teachers.

We were writing essential objectives for our entire curriculum and inviting parents in to be a more meaningful part of the learning process.

And while every one of those tasks was meaningful and productive, we were ready to quit 4 months after we started.

Today, I recommend that every learning team keep things simple in their first months together.

Pick ONE unit to focus your collective efforts on. Decide on 2 or 3 key skills that you want every kid to master in that unit.

Develop a short (10-15 question) common assessment that measures those skills. Let teachers design their own instruction. On a set date, deliver your common assessment and make a list of students who don’t pass the test.

Then, take action together to help the students on that list master the content that they are struggling with.

There’s nothing overwhelming or time consuming about that process, y’all. Learning teams can tackle those tasks in about 30-40 minutes of shared planning per week.

Over time, you’ll notice that your team is ready for increasingly complex work—but keeping collaborative tasks simple from the start means you’ll keep working at it.

 

Anything make sense here? I guess what I’m saying is that the good news is that you can begin taking initial steps towards being a more collaborative school without a TON of extra time.

It just takes a commitment to staying focused on the right work and a willingness to start small and then work towards more complex actions and behaviors.

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Related Radical Reads:

PLC Tip: Teaming Structure

PLC Tip: Working Together With Wikis and Google Docs

Make Like an Obstetrician and Deliver

Evolutionary Lessons for PLC Principals

 

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